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Frequently asked questions

ABOUT

what does 21 free mean?

21-Free polish does not contain

  1. Dibutyl Phthalate – may affect reproductive, neurological, and developmental systems
  2. Formaldehyde – carcinogen
  3. Toluene – irritant
  4. Parabens – endocrine disruptor
  5. Camphor – irritant
  6. Formaldehyde resin – allergen
  7. Xylene –irritant, allergen
  8. Triphenyl phosphate (TPHP) – irritant
  9. Tert-butyl hydroperoxide (TBHP) – irritant
  10. Ethyl tosylamide – antibiotic properties (not in a good way)
  11. Methyl Ethyl Ketone (MEK) – irritant
  12. 4-Methoxyphenol (MEHQ) – irritant
  13. Carcinogenic Mutagenics – may cause changes in DNA
  14. Formaldehyde Releaser – carcinogen
  15. Cyclic Silicones – possible endocrine disruptor
  16. Glycol Ethers of Series E – irritants
  17. Chromium Oxide Greens – irritant
  18. Benzene – carcinogen
  19. Hydroquinone (HQ) – skin-lightening agent
  20. Nonylphenol Ethoxylates – possible endocrine disruptor
  21. Bismuth Oxychloride – irritant
Are your products vegan & cruelty-free?

Yes and yes! Our products are developed without any testing done on animals, and does not include any animal-derived ingredients.

Do you offer gel nail polish?

Not yet

Do you sell your products at physical stores?

Soon! In the meantime, Lights Lacquer is exclusively sold on our .com site! Any other retailers are unofficial and we are not affiliated with them.

My Polish is chipping/peeling! What Should I do?

We recommend always using our base and top coat for a perfectly polished look! Be sure to dehydrate your nail plate with polish remover before applying your base coat. Be sure to cap your free edges with color and your topcoat to seal the tip of the nail!

How long does your polish take to dry?

Depending on the thickness of your polish application, drying time takes anywhere between 3 and 6 minutes.

How do I store my nail polish?

For the longest shelf life, store your polish in a cool dry place away from heat and direct sunlight.

SHIPPING

How much does shipping cost?

We calculate your shipping rates through USPS. Shipping is based on the location of your package destination and the weight of your order.

When will my order be fulfilled/shipped?

We do our absolute best to ensure you receive your lacquer as quickly as possible! Orders are generally processed and shipped within 3-5 business days. However, during a major promotion, new launch, or the holiday season (November-December), orders may take up to 8-10 business days to ship, so please be patient! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. Our hours of operation are Monday-Friday, 9am-6pm EST.

When will my package arrive?

Please allow 3-5 business days for order processing and 3-5 business days for domestic shipping (longer for Hawaii and Alaska). International shipping may take 4-15 days, with potential customs delays and fees. Additional processing time (5 additional business days) may occur during launches, sales, or holidays. Delivery times depend on your distance from our warehouse and shipping location.You will receive an email once your order has been shipped, this will include your tracking number where you can keep track of your lacquer every step of the way!

Do you ship worldwide?

Lights Lacquer currently does not ship worldwide, this includes all nail lacquer, tools, nail art and treatments. Lights Lacquer only ships to the United States, Canada, UK, and Australia. This is due to the different shipping laws of liquids to international countries.

SOS! My package says delivered, but I have not received it.

We are sorry for any inconvenience, we know how excited you are to get started on your nail looks! Please refer to your tracking number provided in your email. This email will include the courier who is now responsible for the delivery of your package. Once your order has left our warehouse facility we no longer have the visibility of the location of your order.

RETURNS & EXCHANGES

What is your return policy?

Your satisfaction is our top priority; however due to the nature of our products, we cannot restock returned goods regardless of whether or not they’ve been opened. (Refer to Label section for apparel and accessory info)

What if my product(s) came damaged?

We’re sorry for the inconvenience. Please contactsupport@lightslacquer.comand we will be happy to assist you!

I'm missing an item(s). What should I do?

We’re sorry for the inconvenience. Please contactsupport@lightslacquer.comand we will be happy to assist you!

ORDERS

Can I change or cancel my order?

All sales are final. Once a purchase has been made there are no exchanges or refunds. Please contactsupport@lightslacquer.comfor further inquiries! The cancellation policy regarding placed orders refers to both Lacquer and Label orders.

The product I want is out of stock. When will it return?

We’re sorry you missed out! Please contactsupport@lightslacquer.comand let us know what product you’re looking for.

Can I use multiple promo codes?

NoWe don’t honor stacking promo codes, examples: “while we try to offer special discounts and promotions throughout the month, these offers cannot be combined in a single order.” Only one promotion code is allowed per order.