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Frequently asked questions

ABOUT

what does 21 free mean?

21-Free polish does not contain

  1. Dibutyl Phthalate – may affect reproductive, neurological, and developmental systems
  2. Formaldehyde – carcinogen
  3. Toluene – irritant
  4. Parabens – endocrine disruptor
  5. Camphor – irritant
  6. Formaldehyde resin – allergen
  7. Xylene –irritant, allergen
  8. Triphenyl phosphate (TPHP) – irritant
  9. Tert-butyl hydroperoxide (TBHP) – irritant
  10. Ethyl tosylamide – antibiotic properties (not in a good way)
  11. Methyl Ethyl Ketone (MEK) – irritant
  12. 4-Methoxyphenol (MEHQ) – irritant
  13. Carcinogenic Mutagenics – may cause changes in DNA
  14. Formaldehyde Releaser – carcinogen
  15. Cyclic Silicones – possible endocrine disruptor
  16. Glycol Ethers of Series E – irritants
  17. Chromium Oxide Greens – irritant
  18. Benzene – carcinogen
  19. Hydroquinone (HQ) – skin-lightening agent
  20. Nonylphenol Ethoxylates – possible endocrine disruptor
  21. Bismuth Oxychloride – irritant
Are your products vegan & cruelty-free?

Yes and yes! Our products are developed without any testing done on animals, and does not include any animal-derived ingredients.

Do you offer gel nail polish?

Not yet

Do you sell your products at physical stores?

Soon! In the meantime, Lights Lacquer is exclusively sold on our .com site! Any other retailers are unofficial and we are not affiliated with them.

My Polish is chipping/peeling! What Should I do?

We recommend always using our base and top coat for a perfectly polished look! Be sure to dehydrate your nail plate with polish remover before applying your base coat. Be sure to cap your free edges with color and your topcoat to seal the tip of the nail!

How long does your polish take to dry?

Depending on the thickness of your polish application, drying time takes anywhere between 3 and 6 minutes.

How do I store my nail polish?

For the longest shelf life, store your polish in a cool dry place away from heat and direct sunlight.

SHIPPING

How much does shipping cost?

We calculate your shipping rates through USPS. Shipping is based on the location of your package destination and the weight of your order.

When will my order be fulfilled/shipped?

We do our absolute best to ensure you receive your lacquer as quickly as possible! Orders are generally processed and shipped within 3-5 business days. However, during a major promotion, new launch, or the holiday season (November-December), orders may take up to 8-10 business days to ship, so please be patient! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. Our hours of operation are Monday-Friday, 9am-6pm EST.

When will my package arrive?

Please allow 3-5 business days for order processing and 3-5 business days for domestic shipping (longer for Hawaii and Alaska). International shipping may take 4-15 days, with potential customs delays and fees. Additional processing time (5 additional business days) may occur during launches, sales, or holidays. Delivery times depend on your distance from our warehouse and shipping location.You will receive an email once your order has been shipped, this will include your tracking number where you can keep track of your lacquer every step of the way!

Do you ship worldwide?

Lights Lacquer now ships to a growing number of countries worldwide! All nail lacquer, tools, nail art, and treatments can currently be shipped to the following destinations:

United States, Canada, United Kingdom, Australia, Argentina, Austria, Barbados, Belgium, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Chile, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Djibouti, Dominican Republic, El Salvador, Estonia, Finland, France, Germany, Greece, Guatemala, Vatican City, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Monaco, Montenegro, Namibia, Netherlands, New Caledonia, New Zealand, Nigeria, Norway, Panama, Peru, Philippines, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Türkiye, Uganda, and Zimbabwe.

Due to international regulations surrounding the shipment of liquids, we are unfortunately unable to ship to countries not included on this list at this time.

SOS! My package says delivered, but I have not received it.

We are sorry for any inconvenience, we know how excited you are to get started on your nail looks! Please refer to your tracking number provided in your email. This email will include the courier who is now responsible for the delivery of your package. Once your order has left our warehouse facility we no longer have the visibility of the location of your order.

RETURNS & EXCHANGES

What is your return policy?

Your satisfaction is our top priority; however due to the nature of our products, we cannot restock returned goods regardless of whether or not they’ve been opened. (Refer to Label section for apparel and accessory info)

What if my product(s) came damaged?

We’re sorry for the inconvenience. Please contactsupport@lightslacquer.comand we will be happy to assist you!

I'm missing an item(s). What should I do?

We’re sorry for the inconvenience. Please contactsupport@lightslacquer.comand we will be happy to assist you!

ORDERS

Can I change or cancel my order?

All sales are final. Once a purchase has been made there are no exchanges or refunds. Please contactsupport@lightslacquer.comfor further inquiries! The cancellation policy regarding placed orders refers to both Lacquer and Label orders.

The product I want is out of stock. When will it return?

We’re sorry you missed out! Please contactsupport@lightslacquer.comand let us know what product you’re looking for.

Can I use multiple promo codes?

NoWe don’t honor stacking promo codes, examples: “while we try to offer special discounts and promotions throughout the month, these offers cannot be combined in a single order.” Only one promotion code is allowed per order.

MERCHANDISE

How does shipping work for merchandise?

All Lights Lacquer merchandise is made to order and ships separately from our regular products. Production and shipping times may vary, and additional shipping fees may apply. Merchandise does not count toward our free-shipping minimum.

Can I return or exchange merchandise?

Since our merchandise is made to order, **all sales are final.** We do not accept returns or exchanges for sizing issues, changes of mind, or personal preference.

However, if your item arrives damaged, defective, misprinted, or incorrect, you may be eligible for a replacement or refund.

What if my merchandise arrives damaged, defective, or incorrect?

Please contact our customer service team, preferably within **7 days of delivery**, with your order number, a brief description of the issue, and photos of the item.

Our team will review your request and help arrange a replacement or refund if approved.

What are the conditions for eligible returns?

To qualify for an approved return, merchandise must meet the following conditions:

  • Items must be unworn, unwashed, and in their original condition, aside from the reported defect or damage.
  • Items must not show signs of additional wear, alterations, or misuse.
  • Proof of purchase and clear photos of the issue must be provided.
  • Returns must be reviewed and authorized by our customer service team before being shipped.

Items that do not meet these conditions may not be eligible for a return or refund. Exceptions may apply depending on the nature of the defect.

Who covers return shipping costs?

If your item arrives damaged, defective, or incorrect, **you will not be responsible for return shipping costs.** If a return is necessary, our team will provide instructions and a prepaid shipping label.

Please do not send items back without prior authorization.

Can I cancel or modify my merchandise order?

Since merchandise is made to order, cancellations or modifications are only possible before production begins. Please contact our customer service team as soon as possible if you need to make a change.

Once production has started, we cannot guarantee cancellations or modifications.

What if my merchandise shipment is delayed or lost?

If your merchandise is delayed or appears lost in transit, please contact our customer service team with your order number and tracking information. We'll work with our shipping partners to investigate and help resolve the issue.